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EDMUNDS <br />&ASSOCIATES <br />Simple. . Solutions. <br />Current Support & Maintenance" includes the following: <br />Client Support Services <br />• Staffed with Certified Finance Officers & Tax Collectors <br />• All staff complete Rutgers University Governmental Courses <br />• Phone support with priority resolution escalation <br />• Remote desktop access for support inquiries & .resolution <br />• E -mail & chat for support inquiries <br />• Technical issue resolution for MCS software operation <br />• MCSJ report printing resolution <br />Software Updates & Enhancements <br />• Client polling for Software Enhancements <br />• Software system enhancements at no additional cost <br />• State mandated changes at no additional cost <br />• Federal mandated changes at no additional cost <br />Client Support Website Access <br />• Knowledge base & FAQ 's <br />• Helpful hints <br />• Video tutorials <br />• User forums <br />• Software system & technical documentation <br />Client Services <br />• More than 200 webinars /video tutorials every year <br />• E -mail alerts & notification of statutory changes <br />• End of year documentation and procedures <br />• FAQ automated responses <br />• Periodic notifications of quarterly and/or yearly tasks <br />• Newsletter subscription <br />• User group virtual webinar meetings at no cost <br />• 24/7 access to downloadable system patches and updates <br />"Subject to enhancements and changes every year <br />21 <br />