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EXPERIENCE WITH GOVERNMENTAL ENTITIES RMA’s understanding of local governments and how they operate is unmatched due to the first-hand experience our team has working in the municipal realm. The firms’ principals have managed four of the largest CRA’s in the State of Florida, including the Delray Beach, Fort Lauderdale, West Palm Beach, and Hollywood CRA’s. Additionally, RMA currently manages the West Palm Beach CRA and recently managed three other Florida CRA’s (Pompano Beach, Dania Beach and Margate). This management includes staffing of RMA personnel to carry out all tasks within the CRA including: executive management, administration, project management, business attraction and marketing (communications, branding, collateral design, special events, etc.), real estate services, and urban design and planning. The RMA team includes two past presidents of the Florida Redevelopment Association and current members of the FRA Board of Directors. This experience enables RMA to conduct thorough and realistic assessments and analysis of the various departments that must all work together to accomplish initiatives and meet goals under the broader context of the entire City’s operations. RMA has the in-house expertise to accomplish the Scope of Services detailed, and has added Carolyn Feimster, a Tourism Specialist from CJFMI, to our team as a Sub-Consultant. Details of our team members and extensive experience is provided throughout this proposal. RMA does have a proven network of specialists available to call on as needed, however, any additional external resources would only be utilized at the request and approval of the City. Examples may include, but are not limited to, a professional videographer or an intercept/ phone survey specialist. PROJECT MANAGEMENT RMA has extensive experience with all aspects of project management under the government management and administration umbrella and understands the workload scheduling, monitoring and responsiveness that is necessary. Our team has the knowledge and experience to create a targeted project management plan that will be successfully executed within the designated time and budget parameters. The RMA team works with the client to establish and maintain clear lines of communication and to identify standard operating procedures, including administrative processes to be followed. This will include specifics for monitoring the direction and instructions provided, as well as the protocol to follow for advising staff. RMA team members are mobile and work out of all RMA offices and are readily available to staff during working hours by telephone and email. 85 | RMA | Tab 4 | Approach & Methodology | RFP No. 19-07-02 RMA has a strong record of performing our work within mutually established budget and time constraints, and the Project Director/Manager will be responsible for ensuring compliance with a project's budget and time requirements. RMA has developed an efficient methodology and approach to projects, customized for each client. Work will be accomplished by senior managers and department heads with input from the Principals, and technical support from the entire team. RMA procedures include bi-weekly project manager and principal meetings to review client work, for peer review and input, and to ensure timely delivery of services on schedule. The team also has experience working with state and federal agencies on meeting deadlines and reporting requirements on many levels. Members of the entire RMA team have deep knowledge of applicable statutes, principles and approaches and internal peer review is a valuable component of our process. RMA utilizes Deltek/Ajera, a cost and scheduling control software, to keep track of a project’s progress, budgeting and billing in real time. In addition to utilizing this software, the Project Director/Manager and team meet weekly to review project status, work content and deliverables, and scheduling to ensure that production and schedule requirements are fulfilled. QUALITY CONTROL PROCEDURES f Utilize an organization chart with detailed task descriptions, including the team member assignment for who will carry out the specified tasks. f Detail not only who is responsible for carrying out a particular task, but also specify who is responsible for checking the work. f Verify details of requests for specific programs, events and collateral utilizing a project task sheet. f Research to determine quality vendors for all event and collateral production. f Inspect all collateral designs and samples to ensure the required details are addressed. Collateral material that doesn't meet the requirements or standard expected is rejected/returned. f Implement feedback and input from team and the coordinate the correction of any issues. f Utilize a corrective action plan to address any quality problems and specify how to deal with them for compliance of objectives. The person responsible for quality assurance verifies how a non-compliance originated upon receiving notification and initiates a tracking report so that the occurrence is not repeated.