Ordinance 2022-586 - Laserfiche WebLink

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(f) A notice of assessment summarizing the financing agreement executed in connection with the Qualifying Improvements will be recorded and appear as a lien against the Property until paid; (g) That they are able to meet the increased property tax payment; (h) Questions on tax benefits or deductibility must be directed to a tax professional; (i) The possibility that the assessment may: (a) remain on the Property; or (b) be required to be paid off if the homeowner sells or refinances the Property; and (il The three-day right to cancel the financing. (8) Contractor Management: PACE Local Governments shall: (a) To the extent available, recruit and approve local contractors; (b) Conduct local recruitment efforts; /,.\ c..a., L.I:.. L. .. �I!`...J ,. ..F !`...,..J. ...a�� aL..,a ..,.�.. ,. ...... .J .. �.J .. L.... ...., ..a:,.:..... a.:.., ......... .......a...... as licensing, advertising and marketing, accurate representation of the program, and consumer protections; (d) Train all PACE program contractors on the regulations related to the PACE program and the Code of Conduct; (e) Ensure that all contractors hold necessary licenses and insurance; (f) Confirm contractor qualifications at least annually and as necessary based upon consumer complaints or other indications of lack of compliance; (g) Remove contractors from the PACE program who no longer meet program criteria; have not met program requirements or fail to act in good faith to timely resolve consumer complaints; and (h) PACE programs or program administrators shall have and shall strictly enforce anti -kickback policies and procedures that prohibit direct financial or other monetary incentives to contractors in exchange for or related to such contractor being awarded work under a PACE program, excepting payment for the contractor's installation of eligible improvements. (9) Customer Service: PACE Local Governments shall provide a high level of customer service, including: (a) Access to customer service representatives by email and phone during normal business hours; (b) A detailed website with specific reference to the City of Sunny Isles Beach PACE Program; (c) A transparent customer feedback and complaint process with quick response and resolution by both the contractor and the PACE Local Government. i. A document outlining the complaint process shall be clearly available on the PACE Local Government website and provided to customers. ii. The document shall make clear that the Citv of Sunnv Isles Beach is not operating or administering the PACE Program in any way and that all concerns about the Program should be addressed directly to the PACE Local Government, with clear contact information provided. iii. All complaints and resolutions shall be logged, with the following information at a minimum: date and time of complaint, customer and contractor information. details of complaint. when and what actions were @BCL@B80CDC07.docx Page 11 of 13 67