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CITY OF <br />y \S L ES 40 <br />REFERENCE QUESTIONNAIRE <br />Proposer: OpenGov <br />The above named proposer has provided us with your information as a reference. We would appreciate <br />you providing the information requested below as well as any other information you feel is pertinent. <br />Reference Information <br />Contact Name/Title: Vivian Cao, Budget Director <br />Agency: City of North Miami <br />Email: vcao@northmiamifl.gov <br />Phone: 3058959894 <br />Questions <br />1. How long have you been using the software, and what is your ERP system that it integrates with? <br />The city has been using the software for the past 4 years and it integrates with Tyler/EDEN <br />2. How was the implementation process for your agency? How long did it take? <br />was not part of the implementation, but I understand that the implementation was easy <br />3. What significant benefits have you realized since implementing the software? <br />Ability to easily download/upload data and create reports <br />4. Have you identified any shortcomings in the software? If yes, please explain. <br />None <br />5. Was training provided? If so, how would you rate it? <br />Yes and availability of training for new updates <br />6. How would you rate their customer service for help or support after implementation? <br />Excellent <br />7. Overall, what is your level of satisfaction with the software? <br />Excellent <br />8. Is there anything else about your experience with the software or vendor that may help us make a <br />decision? <br />Their customer service is excellent as well their response with might encounter <br />*This form must be completed and signed by the person providing the reference. <br />Digitally signed by Vivian Cao <br />Signature: Vivian Cao Date: 2023.02.1511:38:38 <br />-05'00' <br />