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Approach / Methodology <br />business on due date. EFT debit transactions are posted at the end <br />of the business day as long as they are received one day prior to due <br />date. Same day credit transactions will appear at the end of the <br />processing day as long as they are received prior to their respective <br />cut-off times. <br /> <br />b. Details on how to handle a void and reversal of an individual direct deposit <br />item. <br /> <br />In the event a reversal or deletion is required, the City may call, or <br />send the request through TD eTreasury. Callback verification is <br />performed on all requests. TD Bank will then process the request <br />according to ACH guidelines. All transmission files submitted to TD <br />Bank are always done within a secure environment, and we use <br />Secure Socket Layer protocol with encryption. <br /> <br />The deadline to delete or reverse a file/batch/entry varies based on <br />when the files has been distributed into the network, which occurs <br />numerous times throughout the day. If the file or batch has not been <br />distributed to the ACH Operator, then it can be deleted from the <br />warehouse. If the file/batch has been distributed to the ACH <br />Operator, then a reversal is required. <br /> <br />The City may request a reversal of an entry or file, once released into <br />the network within five business days of the settlement date of the <br />transactions under qualifying conditions. There is no guarantee that <br />this will be accepted by the RDFI or Receiver, as prescribed by <br />NACHA Rules. Specific transactions that do not meet immediate <br />validation rules will be rejected immediately and the City will be <br />advised immediately by email. <br /> <br />Issues with ACH transmissions are directly by our Treasury <br />Management Services Support (TMSS) Team at (866) 475-7262. <br />The TMSS team handles most inquiries themselves same-day or <br />within a short period following receipt of the request. The City may <br />also contact any member of its Relationship Management Team for <br />further assistance. <br />c. Details on whether it is possible to reverse or cancel an ACH file and the <br />appropriate procedures that apply. <br />Yes, the City may request a reversal of an entry or file, once released <br />into the network within five business days of the settlement date of <br />the transactions under qualifying conditions. <br />See response above for details. <br /> <br /> <br /> <br />Proposed by: TD Bank, N.A.Page 34 <br /> <br />