Laserfiche WebLink
Approach / Methodology <br />P.DisasterRecovery <br />The bank shall provide information regarding their disaster recovery plan including a specific <br />plan related to serving the City in the event of disaster. A contact name and phone number <br />are to be provided for service 24 hours a day and 7 days a week. <br />In the event that online capabilities and functionality for any service are temporarily <br />unavailable for any reason (power failures, etc.) or a disaster occurs within TD Bank's <br />or the City's electronic systems, mirrored data-backup data is housed off-site with a <br />secured third party. <br />TD Bank maintains backup processing. Site and capabilities are confidential to ensure <br />optimum security for processing in the event of a disaster. The locations and <br />capabilities are not disclosed for security reasons. <br />TD Bank's robust enterprise-wide BCM program includes formal crisis management <br />protocols and continuity strategies that accommodate both short-term and long-term <br />recovery initiatives. We regularly maintain and exercise business continuity and <br />disaster recovery plans to address the loss or failure of any component on which <br />critical functions depend. <br />Upon notification from the City of a disaster, TD Bank and your Relationship <br />Management Team would assess your needs and provide support services as <br />applicable. We have a history of going above and beyond normally expected service <br />lengths to provide for our clients. <br />Below is the contact information to the City's Relationship Manager. <br />Local Relationship Management <br />Pamela Ramkalawan <br />Vice President, Government Relationship Manager <br />5900 N. Andrews Ave., 2nd Floor <br />Ft. Lauderdale, FL 33309 <br />Phone: (954) 233-2064 <br />Cell: (561) 866-8368 <br />Email: Pamela.Ramkalawan@td.com <br />Proposed by: TD Bank, N.A.Page 36 <br /> <br />