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2 EXCEL ELEVATOR – RFP #24-12-01 3. Staffing: District Manager – Matt Schumann Operations Manager – Phil Isaac Regional Customer Relations Manager-Ximena Ramirez Account Manager (main contact) – Sherry Keller Union Mechanics – Gino Matinez (28 years), Jeremy Hall (28 years – 5 years as a helper), Greg St. Charles (34 years), Thomas Patterson (18 years – 14 licensed), Heather Lorancaitis (27 years) 4. Approach/Methodology Scope of Work. Company’s objective is to keep the Equipment operating as it was originally designed and to maximize its useful life. Specific services to be provided under this Agreement include: Maintenance Visits: Company shall employ trained and licensed mechanics to visit the Equipment on a regular and systematic schedule to inspect, adjust, clean, and lubricate as necessary all components of the Equipment. Lubricants: Company shall replenish lubricants and fluids as necessary for proper operation of gearboxes and pumping unit tanks. Lubricants will be selected to meet the required specifications for the Equipment and service conditions. 24-Hour Service: Company shall provide and maintain a 24-hour, 365-day dispatching service. This includes the answering of all elevator phone units. In the event of an Equipment malfunction (a “Trouble Call”), a Company service representative will, at Customer’s request, dispatch a licensed mechanic to provide emergency minor adjustments to restore the Equipment to service. Should a passenger be trapped in an elevator, this will be given the highest priority for on-site service. Code-Required Testing: Cat 1 and Cat 5 tests are included in this agreement. Company will test Phase I and Phase II fire recall functions of the Equipment during its regularly scheduled visits and record the test results on a log sheet. At the commencement of this Agreement, if any testing is overdue, Company assumes no responsibility or liability for the Equipment until testing has been performed and has satisfied all code requirements. Cleaning: Company will clean pit(s), car top(s) and machine room(s), on a regular basis. Quality Control: Company will assign a supervisor to perform periodic surveys to verify that the Equipment conforms to industry standards for maintenance, quality, and safety. During the term of this Agreement, Company will also maintain records of routine examinations, call back and repair data related to the Equipment. Parts Inventory: The Company will, during the term of this Agreement, maintain a supply of frequently used repair parts and lubricants, at its discretion, to meet the specific requirements of the Equipment. If the repair parts are to be stored at Customer’s premises, Company may provide a parts cabinet for storage, and all such supplies shall remain the property of Company until installed in the Equipment. Customer Service: Company will assign a customer service representative to Customer’s account. Initial Inspection: During the first 90 days of this Agreement, Company shall have the right to inspect the Equipment to evaluate its condition. If Company identifies any defects in Equipment or components, Company shall notify Customer of these issues in writing and provide a proposal for corrective action at