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Customer Service <br />Monday - Friday.............................................7 am - 7:45 pm <br />Saturday, Sunday and Holidays................8:30 am - 4:45 pm <br />Transit Operations Agents help with: <br />• Trip planning • Identifying Bus Pass <br />• Routes, times and sales locations <br />transfer information • Special event information <br />Lost and Found: 954-357-8400, Monday, Tuesday, Thursday and Friday, <br />9:00 am - 4:00 pm <br />Holiday Bus Service <br />Sunday bus service is provided on the following observed holidays: <br />New Year's Day Labor Day Memorial Day <br />Independence Day Thanksgiving Day Christmas Day <br />Fares <br />Exact fare, dollar bill or coins required. Operators do not carry change. <br />Fares are: Regular, Premium Express, Senior/Youth/Disabled/Medicare.* <br />Children (under 40 inches ride FREE) <br />Fare Deals <br />All Day Bus Pass offers unlimited rides on all routes. On sale aboard all <br />BCT buses. <br />NOTE: Other cost saving passes cannot be purchased on BCT buses, but, <br />are available at the Central Bus Terminal and at authorized distributors. <br />10 Ride Pass: 10 Rides any time, any day. Expires after the tenth <br />ride is taken. <br />7 Day Pass: Unlimited rides for seven consecutive days. Starts on <br />the first day card is used. Expires after the seventh day. <br />31 Day Adult Pass: Unlimited rides for 31 consecutive days. Starts <br />on the first day card is used. <br />31 Day Reduced Pass: Youth*, Seniors*, Disabled*, Medicare*, <br />College Student*. Unlimited rides for 31 consecutive days. Starts on the <br />first day card is used. <br />**Premium Express 10 Ride Pass: 10 rides any time, any day. <br />Expires after tenth ride is taken. <br />**Premium Express 31 Day Pass: Unlimited rides for 31 <br />consecutive days. Starts on the first day card is used. <br />Bus Passes are not exchangeable, refundable or transferrable. Damaged <br />cards are invalid. Lost, stolen or damaged cards will not be replaced. <br />*NOTICE: Proof of age is required for Youth fare (18 years or younger) and <br />for Senior fare (65 years or older). For College Student Bus Pass, a college <br />photo ID card is required. For Disabled and Medicare fare, proof of disability <br />(Medicare card) and photo I.D. is required. Eligible Senior fare patrons are <br />encouraged to acquire their BCT Reduced Fare Photo ID cards. <br />** Premium Bus Pass can be purchased online at Broward.org/BCT and <br />at select Broward County library locations. <br />PROTECTIONS OF TITLE VI OF THE CIVIL RIGHTS ACT <br />OF 1964 AS AMENDED <br />Any person(s) or group(s) who believes that they have <br />been subjected to discrimination because of race, color, <br />or national origin, under any transit program or activity <br />provided by Broward County Transit (BCT), may call 954- <br />357-8481 to file a Title VI discrimination complaint or write <br />to Broward County Transit Division, Compliance Manager, ' <br />N. University Drive, Suite 3100A, Plantation, FL 33324 <br />TRANSIT WATCH <br />WHEN IT COMES TO OUR SAFETY, <br />WE CAN ALWAYS USE AN EXTRA PAIR OF <br />EYES AND EARS. BE ALERT. <br />CALL 954-357-LOOK (5665). TELL US. <br />TRANSFER POLICY - EFFECTIVE 7/10/11 <br />TRANSFERS BETWEEN REGULAR BCT BUS SERVICE AND BCT <br />EXPRESS BUS SERVICE <br />Passengers using any BCT bus pass and transferring from a regular <br />BCT route, to an Express bus route, must pay a $1.00 upgrade fee. <br />Passengers with a Premium bus pass do not have to pay the $1.00 <br />upgrade fee. <br />Passengers paying with cash, on a regular BCT bus route, will not be able <br />to transfer to an Express bus route without paying the full premium fare <br />when boarding the Express bus. <br />Passengers using an All -Day bus pass will be required to pay the $1.00 <br />upgrade fee when boarding Express buses. <br />PREMIUM BUS PASS CUSTOMERS <br />The BCT 31-Day Premium Bus Pass is acceptable on all BCT regular bus <br />routes. <br />TRANSFERS FROM BCT TO OTHER SOUTH FLORIDA TRANSIT <br />SYSTEMS <br />When boarding a BCT bus, passenger pays the appropriate BCT fare and <br />may request a transfer from the bus operator if transferring to Miami - <br />Dade Transit (MDT), Palm Tran or Tri-Rail. <br />TRANSFERS TO BCT FROM OTHER SOUTH FLORIDA TRANSIT <br />SYSTEMS <br />When transferring from MDT, Palm Tran and Tri-Rail to BCT regular fixed - <br />route bus service, passenger pays $.50 with a transfer issued by MDT <br />or Palm Tran and proof of fare payment such as Easy Card and receipt <br />issued by Tri-Rail. Tri-Rail passengers boarding BCT at any locations <br />other than at a Tri-Rail station will be required to pay the full fare. <br />TRANSFERS BETWEEN OTHER SOUTH FLORIDA TRANSIT SYSTEMS <br />AND PREMIUM EXPRESS BUS SERVICE <br />Transfers to MDT orTri-Rail from Premium Express Service, a transfer is <br />issued and passenger must pay appropriate MDT or Tri-Rail fare. <br />Transfer from MDT or Tri-Rail to Premium Express Service, a $.50 <br />transfer fee is required with the appropriate transfer from MDT or Tri-Rail. <br />The Premium Express Service does not connect with Palm Tran. <br />The Easy Card issued by MDT and Tri-Rail is not accepted as payment on <br />any BCT bus. <br />232 <br />