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6. Exclusions
<br />The following are excluded from the annual fee. Where Customer asks VSS to perform them, they are quoted
<br />in advance and billed under Section 9.
<br />6.1 WEATHER, ENVIRONMENT AND COASTAL CONDITIONS
<br />• Named storms, hurricanes, tropical storms and tropical depressions, and any damage or loss arising
<br />from them.
<br />• Storm surge, flooding, standing water, wind -driven rain and water intrusion from any source.
<br />• High wind, hail, tornado and waterspout damage.
<br />• Lightning strike, electrical surge, brownout and utility power irregularity.
<br />• Salt air and salt spray corrosion, sand and wind abrasion, humidity, UV degradation and other coastal
<br />environmental wear.
<br />• Storm preparation and post -storm work of any kind, including removal, securing, covering, re-
<br />installation, re -aiming, drying, cleaning and restoration. This work is available under Section 9 and is
<br />scheduled subject to VSS's obligations to other customers during a declared emergency.
<br />• Fire, explosion, earthquake, sinkhole and any other act of God or force majeure event.
<br />6.2 DAMAGE CAUSED BY THIRD PARTIES
<br />• Vandalism, theft, forced entry, tampering, graffiti, riot and civil disturbance.
<br />• Vehicle strike, traffic accident and marine vessel strike.
<br />• Damage caused by third -party construction, roadwork, landscaping, utility work, crane or lift
<br />operations, or by any contractor not engaged by VSS.
<br />• Damage caused by pests, birds, rodents, insects and marine growth.
<br />• Acts of war, terrorism and sabotage.
<br />• Misuse, abuse, neglect, unauthorized modification, and operation outside the manufacturer's published
<br />specification.
<br />6.3 OUTSIDE THE LABOR PLAN
<br />• Hardware, parts, consumables, batteries and media of any kind. All hardware is subject solely to -the
<br />manufacturer's original equipment warranty.
<br />• Labor to remove and replace Legacy Equipment, per Section 9.1.
<br />• Software licenses, subscription fees, license key (CLK) renewals and cloud service fees.
<br />• Faults originating in Customer -supplied network, power, cellular or internet service, including outages
<br />at the Customer's demarcation point.
<br />• New installations, camera additions, relocations, system expansions, and cabling or conduit work not
<br />associated with a repair.
<br />• Repair of equipment previously serviced or modified by a party other than VSS or a VSS-authorized
<br />technician.
<br />• Structural, civil, electrical, roofing and pole or mounting work, and any work requiring a permit or a
<br />licensed trade VSS does not hold.
<br />• Equipment that is neither in the Baseline Footprint nor covered by an accepted quotation for its
<br />addition.
<br />7. Service Levels
<br />Time periods run from the point Customer reports the issue through the support portal or the staffed support
<br />line.
<br />VETTED SECURITY SOLUTIONS Service Agreement City of Sunny Isles Beach Page 3 of 11
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