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S <br /> 0 <br /> Executive Summary <br /> 0 <br /> Stockton Maintenance Group, (SMG) was <br /> ® . ; incorporated in 1994 by its founder Douglas <br /> v +r Riordan. SMG has grown into the regional <br /> leader providing quality facility services such <br /> ® _ as janitorial and maintenance services. SMG <br /> `_'` <br /> '' has a very diverse customer base providing <br /> ® , ` " services to financial institutions, governmental <br /> ® 9?�� n : locations and highly secure locations, <br /> ' NIT '� - (Airports, Schools, Government facilities and <br /> r :. <br /> •; p Health Departments). <br /> u - <br /> ® z � <br /> SMG is quality orientated. We spend more <br /> ® .. time and effort on management and <br /> supervision than most companies in the industry. We believe this is the greatest difference between <br /> ® our company and others. We pride ourselves on our quick same-day response to request, concerns or <br /> ® emergencies that may arise. Our company wide complaint ratio averages less than 2%. This means <br /> 98%+ of our customers are satisfied week after week! Issues are resolved right away, without excuses. <br /> ® SMG has over nineteen years of experience in the maintenance industry in the South Florida area and <br /> ® is properly bonded, licensed (CBC #1258269) and insured. We are a regional, medium size company <br /> ® with just over $7.2 million (year ending 2013) in sales (and over 300 employees). Our anticipated <br /> annual sales volume at the end of 2014 is over $8.0 million (with over 450 employees). We provide <br /> ® Janitorial and Maintenance (preventive maintenance and repair, skilled labor, plumbing. carpentry. <br /> 0 electrician, etc... and unskilled labor — general maintenance) services to a large number of facilities <br /> ® throughout the State of Florida. We are a financially viable company with the working capital and <br /> ® other resources to easily undertake any increase in demand for our services. We are also familiar with <br /> businesses that require a "higher" level of service. Nightly, we service over 450 different office <br /> ® buildings, bank branches, headquarters buildings, commercial facilities, retail facilities, etc.... A <br /> ® background check is performed on all potential SMG employees... <br /> ® SMG specializes in restoration work for carpet, upholstery, grout, marble and stone, awnings, <br /> (provider of...) and regularly engages in contract services; carpet cleaning, strip and/or scrub and wax <br /> floors. We utilize environmentally safe chemicals and equipment that are proven <br /> to work well and take pride, in the fact, that we act responsibly towards the environment and our <br /> employee's well-being. SMG maintains trained fabric cleaning crews and hard flooring service crews. <br /> We reinvest a significant portion of our profits in the research and development of new methods, <br /> chemicals and processes training of our, trainers, upper management, supervisors, and front line <br /> ® personnel. <br /> 0 <br /> CITY WIDE CUSTODIAL SERVICE. SUNNY ILSES BEACH FLORIDA <br />