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VN/JLEi�je2!�s�s? Inc. Microsoft <br />lh21Century. <br />May 12. 1999 <br />Michael Grandinetti <br />City of Sunny Isles Beach <br />17070 Collins Avenue <br />Sunny Isles Beach, FL 33160 <br />Dear Mr. Grandinetti, <br />As per your conversation today with Michael Volovitz of VML Enterprises, the following corresponds to <br />changes requested for our proposal on bid #99-03-01. <br />The first area discussed regarded the upgrade of the scanning workstation from pentium Ir 350MHz to <br />Pentium 11 400M 4z. As we look forward to embarking on a lasting relationship with the City of Sunny Isles, we are <br />able to provide you with this upgrade at no additional charge. The second area we have addressed centers around they <br />server. It is able to accomtnod Pentium II or Pentium III processors. An additional Pentium II 400MR1 processor <br />at this tin a would'e6st$'0. <br />It has 61od beeii'6`coug t to my attention that you have requested that we furnish a telephone support desk <br />for your cad users. We arc agrocable to this as long as VML Management deems the volume and nature of the calls <br />reasonable. Reasonable calls would include, but not be limited to. locating missing icons, changing punter options, <br />or checking for network connectivity. Calls may be deemed unreasonable if they regard reloading drivers or files <br />deleted by the end user, are repeat calls from the same end user, or in the event that the calls become excessive in <br />volume. These are not strict guidelines, but are intended to provide you with an idea of what is meant by <br />"reasonable". <br />Plcasc do not hesitate to contact Michael or me at (305) 361-6103 to discuss these revisions or if you <br />should require anything further. <br />Beat Regards, <br />Jason Kutz <br />King of all bong smokers <br />033 8rlekell Boy Drlvo, quite 1047, Miami, Flotida 33131, (3ots) 381.6103 1 (306) 350-4434 f" <br />I <br />