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VINV4LEntemrises, Inc. Microsoft <br />Technology for the 2 1 " Century. <br />May 12. 1999 <br />Michael Grandinetti <br />City of Sunny Isles Beach <br />17070 Collin., Avenue <br />Sunny isles Beach, FL 33160 <br />Dcar. Mr. Grandirtctti <br />As per your conversarion today with Micbael Volovitz of VML Enterprises, the following corresponds to <br />changes requested for our proposal on bid #99-03-01. <br />The nrsi area discussed regarded the upgrade of the scanning workstation from Pentium II 350MHz to <br />Pentium 11 400.W-Iz. As we look Forward to embarking on a luting relationship with the City of Sunny Isles, we are <br />able to provide you with this upgrade at no additional charge. The second area we have addressed centers around the <br />sewer. It is able to accoaunodl Pentium II or Pcntium III processors. ran additional Pentium II 4b0MHi protesfot' <br />at thb time would codl32HS.00. <br />It has'dlse beef buu`g t to my attention that you have requested that we furnish a telephone support desk <br />for your end users. We arc agrocable to this as long as VML Management deems the volume and nature of the calla <br />reasonable. Reasonable calls would include, but not be limited to. locating missing icons, changing printer options, <br />or checking for network connectivity. Calls tray be deemed unreasonable if they regard reloading drivers or files <br />dele:ed by the end user, are repeat calls from the same end user, or in the event that the calls become excessive in <br />volume. These ire not strict guidelines, but arc intended to provide you with an idea of what is meant by <br />"reuonable". <br />Please do not hesitate to contact Michacl or me at (305) 381.6103 to discuss these revisions or if you <br />should require anything further. <br />Best Regards, <br />Jason Kutz <br />King of all bang smokers <br />523 Briekell Bay Diva, Suits 1847, Miami, Florida 33131, (305) 381.61031 (305) 380-0134 fast <br />I <br />H <br />