Laserfiche WebLink
<br />IBM Schedule for Services for Remarketers - ServiceSuite <br /> <br />Legends: <br /> <br />f# Type of ReDair Service <br />A) On-Site Repair/Exchange Services, Monday through Friday (excluding holidays), 8am to 5pm, next business day <br />B) On-Site Repair/Exchange Services, 7 days a week, 24hrslday <br />C) On-Site Repair/Exchange Services, 5 days a week, 9hrslday, 4 hour response objective. This type of repair service includes a <br />response time objective and is not a guarantee <br />D) On-Site Repair/Exchange Services, 7 days a week, 24hrslday, 2 hour response objective. This type of repair service includes a <br />response time objective and is not a guarantee <br />X) EasyServ (remotely delivered services) <br /> <br />## Maintenance Services <br />1) Maintenance of IBM Machines <br />2) Maintenance of non-IBM Machines <br />3) Warranty Services Upgrade <br /> <br />* Charges shown are for Charge Period <br />-An (E) indicates a Machine that has been announced as withdrawn from generally Maintenance Service <br />-An (H) indicates a Machine that is under an existing ESA proposal/contract <br />-An (L) indicates a Machine that is under an existing legacy prepay CHIS proposaVcontract <br />-An (0) indicates One Time Charge <br />-A (U) indicates Usage Charges which are measured in either Feet, Hours, or Impressions <br />-A (W) indicates a MachineIModeVFeature under Warranty <br />-An (X) indicates On-order Products which are shown for planning purposes only <br /> <br />*. Charges Start/Stop dates shown are those that differ from the Contract Period Start/End Dates <br /> <br />Z120-5770b-00 (7/99) <br /> <br />12/0512002 <br /> <br />Page 5 <br />