Reso 2002-504 - Laserfiche WebLink

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3. Your Responsibilities You agree: 1 . to provide your IBM Business Partner with an inventory in which you identify all Eligible Machines to be covered at each Specified Location. All Eligible Machines of the same type at a Specified location must be included in the coverage. You also agree to identify all Eligible Machines for which we are to provide warranty service; 2. to notify your IBM Business Partner whenever you wish to add Eligible Machine types to an existing Specified Location or set up new Specified Locations; 3. to return to IBM all defective CRUs (from covered Eligible Machines) within 30 days of your receipt of the replacement CRU. A "CRU" is a Machine part which is designated as a Customer Replaceable Unit (e.g. keyboards, memory. or hard disk drives). IBM provides CRUs to you for replacement by you; 4. to ensure that any access codes we provide to you are used only by those who are authorized to do so; 5. to provide your IBM Business Partner with information we request which is related to our provision of these Services to you and notify your IBM Business Partner of any changes; 6. to allow IBM and entities within its Enterprise to store and use your contact information, including names, phone numbers. and e-mail addresses, anywhere they do business. Such information will be processed and used in connection with our business relationship, and may be provided to contractors, Business Partners, and assignees of IBM and entities within its Enterprise for uses consistent with their collective business activities, including communication with you (for example, for processing orders, for promotions, and for market research); 7. to use any electronic diagnostic and service delivery facilities we provide to you only in support of Eligible Machines identified in the Schedule to this Statement of Work; 8. that electronic access to our support centers and certain databases may require a separate network services agreement;* 9. to pay any communications charges associated with accessing these Services unless we specify otherwise; 10. to use the information obtained under these Services only for the support of the information processing requirements within your Enterprise; and 11. that your acceptance of any software Services does not alter your responsibilities for Distributed System license Option licenses. Whenever both of us agree to store repair parts at your Specified Location, you also agree: 1. to provide secure storage space for all parts stored at your Specified Location; to provide IBM service technicians easy access to the secure storage space so that they may promptly store, inspect, and remove the parts whenever they deem necessary: and 2. that while in storage, a. you are responsible for all loss or damage to the parts, b. you will be separately charged for any parts that we find to be missing, used, or damaged, and c. parts remain the property of IBM and will be subject to IBM parts control procedures and must be made available for retum to IBM upon our request. 4. Mutual Responsibilities If at any time either of us requests a review of the inventory count, each of us will cooperate in updating the last formal inventory. Z125-5766-11 1112002 (MK076) 12/05/2002 Page 2