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<br />Partner to determine if you will incur an additional charge. You will make payment direcoy to your IBM <br />BtJSlness Partner. <br /> <br />/ <br /> <br />8. Termination .u _ ...~+o +e ':+b ~C.S c....c..~Ct-+ <br />~ O~~ h..c..~ ,,,,,,,,y.. r"",\~c.;;; ~ "\ <:) +.' <br />~"8..:'. ~Mit!l!r"le €sftlil'll:le Ser..eaJ l:llltl,,= l,;Ulltrll..l p~. However, you may terminate "'~ ~ <br />Services for an Eligible Machine. on notice to us (COpy to your IBM Business Partner). if you V~O~ <br />permanently remove it from productiv. use within your Enterprise. Otherwise. if you choose to 0 ~"...1) ;# <br />terminate Services and these are not being replaceC1 by equivalent Services. you may do so by ~ " <br />providing us one month's wrinen notice (copy to your IBM Business Partner). after the Services have d\'O"f1tt:;. <br />been coverea under this Statement of Wom for at least one year.. 1""hca. c.... (s <br /> <br /><I.~l , f4 ~ <br />9. Satistaction Guarantee ~'"' ~et' v)~ <br /> <br />If. for any reason. you are not completely satisfied with a Se/'\'ice we provIde to you under this r~~~~1! <br />Statement of Won<. notify us In writing witnin one month of the time you first become dissatlsfieu, We \J \ A , <br />will try to reSOlve the problem to your satisfaction. tf we are unable to do so. you will receive a cre~it t-ern'\. ~T1i <br />equal to the prorated charge for tne Se/'\'ice for the perioa of time you were dissatisfieo. <br /> <br />10. Servlc:eSuite Advanced Service Package <br /> <br />.. MAINTENANCE SERVICES <br /> <br />Maintenance of IBM Machines <br /> <br />We Will provlC1e Sel"llice for Machines. as described in our Agreement. for those Eligible IBM <br />Macnines specified in tne Scnedule. <br /> <br />Warranty Service Upgrade <br /> <br />For certain Eligible Machines, you may select a Se/'\'ice upgrade from tne standard type of warranty <br />Service for the Machine.. <br /> <br />You may not terminate the ServIce upgrade or transfer it to anomer Machine during ttle warranty <br />period. Woen tne warranty perioa ends, the Macnlne will become part of your standard inventory <br />count and will cOnvert to maintenance Service at the same type of Sel'llce you selected for warranty <br />Service upgrade. <br /> <br />.-SUPPORT SERVICES <br />IBMLlnk <br /> <br />The fallowing terms apply whenever a Service under this Statement of Work includes IBMLink <br />electronic access to our databases containing IBM proauct support information. <br /> <br />We will: <br /> <br />1 . provide instructions for accessing the databases; ana <br />2. provide user IDs to your designated IBMLink Customer Service Administrator. <br /> <br />You agree to: <br /> <br />1. designate and auttloriZe your users of the lBMLinl< databases. You may designate only yourself <br />and your employees as users; <br />2. assign a usef to De the lBMLlnk Customer SelVice Administrator (called "CSA"). The CSA is <br />responsible for - <br /> <br />Z125.516&-11 11/2002 (MI<076 J <br /> <br />'2/0512002 <br /> <br />P3ge4 <br />