Reso 2003-603 - Laserfiche WebLink

Home Browse Search

Miami-Dade County Service Level Agreement Article 1. Term of Agreement The term of this Agreement shall commence with the date of execution, and shall expire September 30, 2004. Article 2. Definitions The following terms, when used in this agreement, shall have meanings hereinafter set forth: Customer End User Miami-Dade Coun System Government enti on whose behalf these services are bein rovided Individual usin the Internet s stem s rovided Miami-Dade Coun Florida A group of hardware components that have been chosen so that they work well together for a desired outcome and software components or ro rams that run in the com utero The programs, routines, and symbolic languages that control the functionin of the hardware and direct its 0 eration. Information (i.e. graphics, content) that is processed by the software. Software Data Article 3. ScoDe of Services A. Enhancement of the City's Web Portal MDC, working with the City, designed and executed a community web portal, designed with a citizen centric focus that allows the public to interact, transact business with, and learn about the activities of City Government. This work was completed in conjunction with the Interlocal agreement between MDC and the City which was executed March 22, 2002. Services included in this Agreement will enable future enhancements to the web portal. MDC will provide: · Reqular web portal updates (within established web templates), e.g., site, calendar, emergency content, based on requests submitted by the City to the designated MDC Account Manager by email. · Troubleshootinq of technical issues, e.g., broken links, run-time errors on electronic Forms, or Javascript errors. · Monthly manual backup of website on CD-ROM and on a separate server at the end of each month. When the site is transferred to the Teamsite content management system, automatic backup and versioning will occur. · Graphic assistance to include the scanning/digitization of photographs and the creation or manipulation of graphics for inclusion on the City's website. · Format/re-orqanization updates for purposes of usability, working with the responsible "business" units within the City organization. · Special interactive features on a project basis, e.g., Flash/Director components, email forms, online games, etc. Requests for special design services will need to be submitted by the City in a "Scope of Work" format, or other structured format specifying all pertinent business requirements. MDC will provide the City with a written assessment of the technical solution, costs and estimated timeframe for completion of the effort. Upon joint agreement of the . terms of the project, the MDC will proceed with the project. 3