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<br />Miami-Dade County <br />Service Level Agreement <br /> <br />Article 9. ComDensation for Services <br /> <br />A. Annual Cost of Service Level Agreement <br /> <br />Service Cost Basis Number of Annual <br /> (aggregate hourly Hours Cost <br /> rate) <br />Website Maintenance to include site <br />updates, calendar updates, emergency <br />content updates, troubleshooting, $50 per hour 20 hours per $12,000 <br />backups, site promotion, web analytics, month <br />graphic assistance, site reorganization <br />updates <br /> <br />B. Cost per additional level of service <br /> <br />Service <br />Special design services not covered by routine <br />website maintenance. As noted in Article 3, these <br />services need to be submitted by the City in a <br />"Scope of Work" format, or other structured format <br />s eci in all ertinent business re uirements. <br /> <br />Houri Rate <br />$75/hour <br /> <br />Article 10. Billinas <br /> <br />MDC shall invoice the City on a quarterly basis (December, March, June and September). Payment shall <br />be due within 45 days of receipt of invoice. <br /> <br />Article 11. liauidated Damages <br /> <br />After failing to correct two consecutive occurrences of frequency/response time indicated in the table in <br />Article 4. A., the third consecutive occurrence and those thereafter shall be eligible for liquidated <br />damages in the amount of $25 per occurrence not to exceed $250 per month. <br /> <br />Liquidated damages shall be based on verified documentation, e.g., email, reports, and must be <br />submitted to MDC in conjunction with the adjusted payment. <br /> <br />Article 12. OwnershiD, Protection and Security <br /> <br />Ownership of the graphics, text, data or other information or content materials and all records and <br />databases supplied or furnished by the City hereunder for incorporation into or delivery through the <br />Software shall remain with the City, and MDC shall cease use of all such materials upon termination of <br />this Agreement. <br /> <br />The City acknowledges and agrees that nothing in this Agreement, or any other Agreement, grants the <br />City any licenses or other rights with respect to the Software other than the right to receive Services as <br />expressly proVided herein. MDC shall retain all ownership in the intellectual property and all other <br />propriety rights and interest associated with the Software and Services, and all components thereof and <br />associated documentation. <br /> <br />6 <br />