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- 0, su"" CITY OF SUNNY ISLES BEACH AGREEMENT WITH FOR CONCESSIONAIRE SERVICES FOR THE PELICAN COMMUNITY PARK CONTRACT NO. THIS CONTRACTOR AGREEMENT made and entered into this _ day of 2010 by and between the CITY OF SUNNY ISLES BEACH, FLORIDA, a municipal corporation of the State of Florida, (hereinafter referred as to "City") and ,a Florida corporation, authorized to do business in the State of Florida, (hereinafter referred to as "Contractor"). WHEREAS, the City wishes to employ Contractor to operate concessionaire services for the Pelican Community Park pursuant to the specifications outlined in RFP No. 10-08-02 ; and WHEREAS, the Contractor was selected by the City as the most qualified Proposer in response to RFP No. 10-08-02; and WHEREAS, the Contractor is qualified, willing and able to provide the desired services on the terms and conditions set forth herein. NOW THEREFORE, in consideration of the premises and the mutual covenants herein named, the parties hereto agree as set forth below: 1. SERVICES. Contractor shall provide concessionaire services, as set forth in Exhibit "A", attached hereto and incorporated by this reference, at the concession area located at Pelican Community Park, 18115 North Bay Road in the City of Sunny Isles Beach ("Services"), in a manner consistent with the accepted practices for other similar services, performed to the City's satisfaction, within the time period prescribed by the City and pursuant to the direction of the City Manager or his designee. 1.1 Customer Service. Contractor and all of its employees, agents, or representatives shall provide the highest quality of customer service and shall treat all customers with courtesy and respect. Contractor shall honor all reasonable requests for refunds including requests from customers that are dissatisfied with any food, beverage or other product sold by Contractor or from customers who have lost money in any vending machine owned by Contractor. 1.2 Employee Appearance. All of Contractor's employees, agents, representatives or licensees shall have a neat, clean and sanitary personal appearance and those who come in direct contact with the public shall wear clothing or identification, which distinguishes them as employees of Contractor. 1.3 Employee Training. Contractor shall provide a training program for its employees, agents, or representatives for the development of the skills and techniques necessary to perform its obligations under this Agreement including but not limited to promoting customer service, produce and service presentation, cleanliness, positive attitude and promoting the City's philosophy and policy. 17