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night\iiew 411 CONSISTENCY IN QUALITY EFFICIENTLY DELIVERED Our goal is to consistently offer the best value in the marketplace by providing unmatched service, a customized approach focused on your specific priorities and a well maintained landscape you and the community are proud of—all while meeting your predetermined budget parameters. Doing this requires operational excellence. The operational practices that allow us to consistently meet our customers' expectations include: c The industry's top talent—When selecting teams for each property, we match the specific landscape needs with our most appropriately experienced talent. At BrightView, we have a deep pool of talent. We recruit from the top horticultural and landscape schools in the country and have an all encompassing training program that ensures our crews perform at their peak year round. O State-of-the-art equipment —Our crews operate high quality and well maintained equipment and are trained to use the most effective tool for each task on your property. The result—a better end product achieved with greater efficiency and fewer injuries. o Horticultural excellence — Plant material looks and performs its best when maintained properly. Our horticultural experts understand the science of landscape maintenance and will ensure the plant material on your property receives the proper care for each season and as unexpected circumstances arise. • O Innovation — Lead or follow; we choose to lead. BrightView seeks out and tests the latest 0 technology so we can help our customers reduce operating costs, benefit from greater efficiencies and have all around healthier and higher performing plant material. • Systematic operations-We deploy BrightView Production System (BPS) toensure our crews focus on your priorities and important details are not overlooked. In our process, we design the most effective path of motion for the work to be performed, specify the equipment to be used and supply our crew with detailed site plans that show their daily, weekly and monthly activities. O Continuous improvement—We routinely evaluate for safety, quality and effectiveness in a persistent effort to be better today than we were yesterday. Gukal Path Mae ©i 1 ,r,.... I .ho OF I AIL t4 o.,am ear. 01 u.■ I Ea.sx wad Berson,aoaa.e.:e, Rake.WIWI.Sheers,Coppers.lard Ser 0 w. I pt�, III — I ii :: radtremy. �... ___ �� r, y nl r. is, • '• Ni1 '' -.;•t- .V ,, '. `1\i, Macro view of work is converted into daily L %� �•i�/j��-y.; iJji § worts schedules complete with micro level �- / r , ///l//� �-/ii, •-� path of motion maps. :c"1 3. ?, ,. -c i i e1- 1