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S • nor rowN Past Contracts&Tech Approach Towing Services RFP 17-11-01 Downtown Towing will execute a similar technical approach in the way it has historically with the addition of further integrating technology to improve efficiency and safety. With regards to responding to light duty(normal motor vehicles and boats) Downtown Towing's North Miami Beach location 308 N Seaboard ® Rd North Miami Beach, FL 33169 with over 40,000 sq ft of outside storage and has more than sufficient ® inside storage with regards to the requirements of this RFP, it is manned 24/7/365 as well as has surveillance cameras and is also located within 7 aerial miles and currently services the City of Sunny Isles Beach as well as North Miami Beach, North Miami and City of Opa Locka. Downtown Towing not only has at a minimum of two Heavy Duty Class D drivers and trucks on call and actively working on any given night ® and four or more during the day it also has two or more Transportation Class E Landoll and Lowboy drivers and trucks on call and actively working at all times. Downtown Towing is also licensed with the Port of Miami and has drivers with active TWIC and Port ID's as well as Dockside access. A reoccurring situation Downtown Towing has encountered several times a year in the current Municipal Contracts is being called ® out of zone and within zone to respond with specialtr equipment such as Landoll or Lowboy or Stretch trailer or even Rotator(s) that_is not required or in the contract and Downtoiwn-�Towing has met that 0demand every time withoutthesitation°Downtown TowRA mg's main,,location41451 NW 20 St Miami, FL 33142 (60,000+ sq footage of outside`storage space and well over 2,000 sq feet inside storage , that has been ® confirmed and inspected by:;Miami Dade Police, VRU) which f servcs} Miami Dade County Police Department and City Miami as well as Florida HighwaycP#atrol and is located within110 aerial miles of the City of Sweetwater has a;minimum 6 Light Duty ClassA and 4 Class 6 dnve'"rsand-iTrucks on call and actively wo.ring at a y given time with seve al more drivers and trucks available:'This'facility is manned 41) s` 24/7 and.has atleast 1 dispatcher.actively_working at all times and=three or more,at peak-limes Downtown A 1.;3 ire 1 } f a . }°� t, i Tovuing's drivers already have been screened,by Miami Dade Police VRU and have Miami Dade Police Towing dentificat on as well as IDLE screening ,On the administra tive and clerical side Downtown Towing 5 1 t a hasan efficient protocol and°close relationship withVRU to msure:;victims and vehicle owners notified in a ttimely manner that is well above industrystandards Downtown Towing uses a web ba e d platform 11,4 4 1- (OMADI)rto dispatch, inventory and,notify-consumers that�is actually integrated in to Auto Data'Direct • (Motor Vehicle Datab saend notificat on system tied in with USPS)-�-Bei 7g that this contract is 24/7/365 and venus dors mt be prep�ared'n the exit f a•nat�u I disaster or even,simplepower outages_Downt own to V ! \ ® Towing's,mam=facility has two generators,( I 25KW.and 100KW)that can rumour whole facility.w thout interruption or inconvenience, it also has licensed in ground1fuel tank that'aecommodates 4000 gallons insuring optimal service regardlessithe circumstance. With'over 20phone lines and 2 analog lines Downtown Towing has a redundancies mplacetolprevent a lack:of.>communication between Downtown ® Towing and the City of Sweetwater, it also'has a rdbust infrastructure in place that provides Wifi, access control, document scanning/sharing, call menu andrecording and HD surveillance. I 0 I S ® 3