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City of Sunny Isles Beach RFP 18-04-02 Disaster Debris Management and Disposal Services ® Irene in North Carolina and Virginia, and Winter Storm Alfred in the Northeast. Ceres accomplished eight separate contracts while fulfilling all contractual obligations. Our successful experience in multiple response situations as well as our substantial resources and teaming relationships, assures that Ceres performance on this project will be to the Client's utmost satisfaction. Ceres' management has demonstrated its commitment to superior performance and customer satisfaction. During 2005, Ceres' pre disaster event contracts with Terrebonne Parish, LA and Palm Beach Gardens, FL were activated in response to Hurricanes Katrina and Wilma. Ceres had management staff on the ground before either hurricane made landfall. Katrina and Rita work in other places already had Ceres fully mobilized and in the midst of moving millions of cubic yards of debris and installing thousands of temporary roofs in Mississippi and Florida. Nevertheless, the City of Palm Beach Gardens received such a high level of service that they evaluated Ceres' performance as "Exceptional." Ceres' personnel are trained in FEMA regulations and are schooled in the use of FEMA Public Assistance Debris Management Guide FEMA 325, as well as additional resource books Public Assistance Guide FEMA 322 and Public Assistance Policy Digest 321. Ceres personnel are also familiar with the Public Assistance Program and Policy Guide, as well as 2 CFR Part 200 Procurement Standards. Facilities The primary mobilization and contract administration GsucalWrziamozDauzM headquarters for this project will I " .3825 85th Avenue North Brooklyn Park,Minnesota be our Sarasota office. r., Equipment and personnel will be mobilized from the other 17 t- _ .a _ offices seen as required. : - Ceres' multiple locations �` ensure that, even if an event 9946 WinAiem Road affects our Sarasota location, 1hr �� 69 10 Envtronmentai services 90acre m other offices will swiftly take C Egwpentand gulch Eaohty = 6servicesProfessmnal,Parkway East ____ , .Sarasota Florida over to meet the needs of the City. Ceres also has servers storing ' company documents in multiple �` �� locations throughout the country. If one server is lost in �s 7- an event the data will not be lost, and will not prevent Ceres - from performing any work for any of its clients. • 411) Tab 8 Project Understanding and Technical Approach l Section 1 Debris Management Operations Plan ENVIRONMENTAL Page 8.1-30