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City of Sunny Isles Beach RFP 18-04-02 Disaster Debris Management and Disposal Services 0 8.4 Ability to Mitigate Unforeseen Problems From experience, Ceres knows that establishing an accurate, efficient process for tracking truck tickets, truck certifications, and additional load and haul data is critical fora successful debris project. Ceres also knows that a project structure is important because it provides the foundation for success, and we know that a strategy is only as good as its execution. Ceres seeks to emphasize not only the form of managing the project, but we also pay special attention to the people that are performing the overall management of the project. . The table that follows addresses issues we have encountered and resolved during our many years in disaster debris management: Issue Explanation Resolution Inaccurate production rate The production rate at the beginning of a Proper use of mapping techniques and forecasting job can be misleading, because the more monitoring zones,allowing for the comparison of debris-laden areas are often addressed expected debris quantities and actual quantities. first. This causes forecasting errors Large discrepancies can be investigated. This because the required ratio of number of type of tracking allows for a more accurate job crews available to the quantity of completion prediction. outstanding work can be inaccurately predicted. Inadequate number of During a disaster response, Ceres has non-disaster business units whose trained disaster relief communications between field operations supervisors have been trained in disaster specialty supervisors and and corporate headquarters can be operations. Ceres has scheduled the non- managers on staff challenging and supervisory personnel disaster workload in a manner that allows the may be forced to make decisions without disaster business unit to commandeer personnel a lot of time or conferencing with from sister business units, and thus grow superiors. This makes having a cadre of instantly to a large operation.Additionally,Ceres 0 highly trained disaster response has an ongoing interviewing and hiring process supervisors and managers critical to and maintains a file of prospective employees operations. who can be called in when an event generates the need for additional staff. Inadequate material supplies A successful debris mission needs more Ship an ample supply immediately to the field than trucks, loaders and fuel.The and keep an additional supply at each main project also requires management and office location. Establish printing lead times and data tracking. In order to perform track quantities to ensure supply remains properly,a few items are critical,such constant. as truck placards on which to write the truck number and capacity, and truck certification forms with which to register and certify trucks.The shortage of these simple items can cause work to slow. Delayed repair of reported In the past, subcontractors were given a Ceres'subcontractors are now given 48 hours to damages grace period of two(2)weeks or more to settle damages. If the sub fails to repair damage, repair damages, leading to complaints Ceres will immediately make the repairs and from the community. back-charge the respective sub.The sub may be subject to temporary shutdown of their crews and/or termination of the subcontract. Excessive Subcontractor Excessive tiering requires multiple layers Our standard subcontract agreement has been Tiering of management and supervision, amended to include stronger prohibitions and increasing contracts costs and penalties for failure to obtain approval of lower tier subcontractors and implementation of tighter field controls and monitoring of Subcontractor hierarchical structure by Quality Control. (I) C E� o-�+�+ENTE` Tab 8 Project Understanding and Technical Approach Section 4 Ability to Mitigate Unforeseen Problems NVIRPage 8.4-1