Reso 2014-2188 - Laserfiche WebLink

Home Browse Search

[PiEDMUNDS &ASSOCIATES Simple. . Solutions. not liable or susceptible to any damages. Reconciliation of converted data is solely the responsibility of the client. NON - PAYMENT As defined by the terms of the Contract, if VENDOR is not compliant with the deliverables, the CITY can withhold with cause payments for deliverables that are not compliant until such deficiencies are remedied. During this period of non - payment, VENDOR is still obligated to provide the agreed upon maintenance and support. The CITY must give written notice of intent to withhold payment, and VENDOR must resolve outstanding issues within thirty days. APPLICATION SOFTWARE SUPPORT & MAINTENANCE Application Software Maintenance Extended to ten (10) Years The City shall have the right to annually renew the maintenance agreement after five years from the start of the warranty period. Application software maintenance shall be billed initially by each application and shall begin at the end of the fifth full year from the date of installation of the initial software applications. Applications software maintenance shall include at no additional charge to CITY during the five year maintenance period the complete and timely alteration of any and all applicable software changes that are required or mandated by the State of Florida, the Federal Government, GASB, the Courts or any federal or state regulatory agencies. VENDOR agrees to be the prime contractor for all software applications purchased from VENDOR. VENDOR will acquire, deliver, install and certif}, the proper operation of the software on a turnkey basis. This includes: Acting as a single point of contact for software installation and integration issues, and software support issues, for all items purchased from N;ENDOR; Install, setup, configure, certify, and document application system software modules; Install, setup, configure, certify, and document third party software on servers and all workstations as appropriate; Demonstrate system performance according to acceptance criteria; Provide application system support and maintenance on application software provided by VENDOR VENDOR Response Time VENDOR agrees to provide a maximum 4 -hour response time to acknowledge a non - emergency software support call, 2 -hour maximum for emergency calls, and will make every attempt to correct reported software problems that are causing the VENDOR the inability to move forward with required processing within 24 -hours from the report call to fix the reported software problem. If the reported problem is mission critical (payroll processing, year -end processing, tax billing), VENDOR will expedite support and service on a priority basis to the City of Eustis. Application Software Support and Maintenance: Hours of Availability VENDOR will make Maintenance and Support services available to CITY during standard business hours 8:30 AM - 5:00 PM Eastern Standard Time, Monday through Friday except for recognized holidays. VENDOR will extend availability of service coverage for weekend coverage provided CITY provides at least a week notification of the need for such coverage and agrees to pay the surcharge 19