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Performance Record. <br />The Perkins and Will team has expert <br />capabilities in project leadership and <br />management of project schedules and <br />budgets. Our firm invests in training, mentoring <br />and professional development of our project <br />team members building on past project <br />experiences. <br />We have developed a solid track record in <br />completing projects on time and on budget. <br />Jose Bofill, Project Manager, will manage the <br />adherence of all parties to the overall project <br />schedule and budget, resolving any identified <br />scheduling and cost issues in a proactive <br />manner seeking support and solutions from the <br />entire multidisciplinary project team if required. <br />The deep resources of our firm allows <br />us the ability to allocate additional and <br />supplementary team members when required. <br />Client Satisfaction Record <br />Perkins and Will has initiated a Total Quality <br />and Feedback Program driven by Firmwide <br />Leadership (CEO’s office). The program is <br />used internally to learn/adjust and is part of <br />our performance management program. The <br />questions are brief and simple and are targeted <br />to key dimensions of project team performance. <br />It is sent from the CEO, is confidential, and is <br />administered at least once a year. For smaller <br />projects, at the end the project and for larger <br />projects at the end of key phases, SD, CD and <br />project completion. Results from the survey are <br />tied to our internal performance management <br />process/system and incentive compensation <br />system and when needed corrective actions, <br />throughout the course of a project (if any <br />key attribute of team performance is below <br />expectation) - are taken. <br />Mary Brickell Village <br />Streetscape and <br />Landscape Improvements, <br />Miami, Florida↑22