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Project Approach and Understanding Commitment to Quality Terracon is committed to providing quality services with experienced technical and professional staff through our comprehensive Corporate Quality Program. As required by our internal quality review process, every project is assigned a well -experienced, senior professional to provide guidance and technical review for the project team. In this manner, we are able to deliver consistent, high-quality consulting services to our clients across the country. This program is based on a continuous improvement philosophy that involves our employees and, when applicable, subconsultants, vendors, and users of our services. Quality service for our clients is achieved by following the methods and practices that have been developed at Terracon for the services being provided. Terracon maintains a living, written internal Quality Control /Quality Assurance (QC/QA) program to assure that all of Terracon's reports and documents are complete, technically accurate, regulatory compliant, and defendable. The QC/QA program is detailed in a Project Quality Review Manual, which is Terracon's primary QC/QA mechanism, relying on the industry best practice of secondary and independent review- Terracon-selected reviewers, termed Authorized Project Reviewers or APRs, provide the foundation for our quality review process. Technical staff and senior professionals are appointed as APRs through a highly selective process, which maintains quality and consistency of Terracon project deliverables. Our philosophy behind quality review is founded on the premise that our projects and associated deliverables are always provided the direction and oversight of our experienced senior technical professionals. Review adequacy of scope, regulatory compliance and appropriateness I I 1 of Inst 7Authurized • Collaborate with PM 41$ •decistPM on decision-making Mentor for on rationale For decisions Review deliverables Ensure PM consults with client Confirm adherence riov'j to rds Lucas Barroso-Giachetti and Rutu Nulkar L andregcotoryre requirements and regulatory requirements will be accountable for the overall quality of the projects. They will also be responsible for verifying that the applicable QC criteria, project quality review and company policies have been followed. Our primary mechanism for achieving quality on every project begins with the individual performing the work. Each Terracon employee has responsibilities for professional, technical, or administrative quality, whether for client projects or internal service assignments. To ensure our personnel execute their responsibilities, Lucas, Rutu, and Hugo Soto will be responsible for conducting checks and reviews, as required, as the work progresses to verify the elements of QC are continuously addressed during the project. 1lerMCO11 City of Sunny Isles Beach — RFQ No. 20-07-011 Continuing Professional Consulting Services (CCNA) 12