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Contractor will ship backorders within five business days of the original order, unless <br />special circumstances apply. <br />h. Reporting Schedule <br />The contractor shall submit reports in accordance with the following schedule: <br />Report <br />Period Covered <br />Due Date(s) <br />MFMP Transaction <br />Calendar month <br />15 business days after close of the <br />Report <br />period <br />Contract Quarterly <br />State Fiscal Quarter <br />15 business days after close of the <br />Sales Report <br />period <br />PUR7064- <br />Required upon contract award, <br />Savings/Reductions <br />prior to contract execution and <br />10 business days after each action <br />Form <br />required for quarterly price <br />that adjusts prices <br />adjustments <br />Diversity Report <br />15 business days after close of the <br />[submitted to the <br />State Fiscal Year <br />period <br />Customer <br />Preferred Pricing <br />Annual <br />Contract anniversary date <br />Affidavit <br />Ad hoc Report <br />As requested <br />Specific and reasonable timeframe <br />Backorder Fill Report <br />As requested <br />5 business days upon request <br />XVII. Deliverables <br />The deliverables and criteria for evaluating successful completion of each deliverable are <br />listed below: <br />a. Delivery Timing <br />The Contractor shall maintain a delivery timing rate of 95% or greater. On-time delivery is <br />defined as delivery within two business days for orders placed by 4:00 PM ET. The delivery <br />timing rate is calculated by the total number of orders delivered within 2 days divided by the <br />total number of orders. Example: 99 orders delivered within 2 days/100 total orders = 99.0% <br />on-time delivery. The Contractor shall submit to the Department the monthly report in Microsoft <br />Excel that details the on-time delivery timing rate. <br />b. Order Filled and Delivered <br />The Contractor shall maintain an order filled and delivered rate of 98% or greater. The <br />order filled and delivered rate is calculated as the sum of Products filled and delivered <br />divided by the total sum of Products ordered. The Contractor shall submit to the <br />Department the monthly report in Microsoft Excel that details the order accuracy and fill <br />rate. Example: 1,000 products filled and delivered divided by 1,015 products ordered = <br />98%. <br />c. Order Accuracy <br />The Contractor shall maintain an order accuracy rate of 98% or greater. The order <br />accuracy rate is calculated as 1 minus the sum of mishipped Products divided by the <br />total sum of Products ordered. The Contractor shall submit to the Department the <br />Page 9 of 15 <br />Contract No. 44111513-17-01 <br />Office Supplies <br />