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Response to Invitation to Bid <br />City of Sunny Isles Beach <br />Motor Coach Transportation <br />Invitation to Bid No. 21-03-02 <br /> <br />7 <br /> <br /> <br /> <br />4. CHARTER MANAGEMENT STRUCTURE <br />Academy has a highly trained and qualified professional Charter Sales and Service <br />Department. The Charter Sales Department reports to Antonio T. Ramos, Vice President, <br />Sales and is divided into four division: Tour and Travel; Convention and Special Events; <br />Domestic Groups; Professional Sports Teams, Colleges and Universities. Each one of these <br />divisions is led by an experienced manager and supported by in -house customer sales <br />representatives. <br />Charters can be booked by telephone, email, or online. Academy’s On -line Charter <br />Reservation System is web-based and user friendly. The Charter Reservation System allows <br />the customer to book charters on-line, receive confirmations and review their charter <br />reservations in advance. <br />Once the charter is booked the order is reviewed by our Operations Planner and is assigned <br />to a Terminal to perform the service. As previously stated, charter work for the City will be <br />handled by a designated facility in Fort Lauderdale, FL. Our facility has its own qualified pool <br />of charter drivers, charter bus fleet and is a full-service facility for maintaining the fleet to high <br />standards. <br />Once the charter has been entered into our system the Accounting Department is notified <br />and the charter is assigned an invoice number. Upon the successful completion of the <br />charter, Accounting is notified, and an invoice is prepared and sent to the customer. We can <br />send one statement with detail of each charter to one central location at the City or we can <br />prepare separate invoices for each charter booked and send them to the booking party.