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Page 20 of 26 Revision Date: 09/28/2022 Document #: QOP 100.01 <br /> <br />5.7 Core Computer System Down <br /> <br />Objective: <br />To continue operating, servicing customers, and maintaining integrity of records if core <br />computer system is inoperable. <br /> <br />Procedure: <br />Upon testing after hurricane, or anytime thereafter, the core computer systems are <br />deemed inoperable. <br /> <br />Each of the following will have full authority in their assigned areas: <br />Production-related contingency measures will be coordinated by: <br />Customer service-related contingency measures will be coordinated by: <br />Administrative-related contingency measures will be coordinated by: <br /> <br />Operating: <br />Production team will be responsible for coordinating the scheduling of equipment and <br />maintaining all production records. They will begin to work off preprinted schedules, <br />utilize “pen orders by customer” lists, that were printed out before the hurricane. Using a <br />magnetic scheduling board, they will place each job. An additional schedule will be kept <br />on Excel, that will be printed daily and given to customer service. All previously entered <br />orders will be on the preprinted schedule. All new orders will be handwritten, copied and <br />scheduled if they are to be run prior to computer coming back up. Copies will be made <br />of handwritten orders and job tickets made. Each new order brought in will be reviewed <br />by the scheduling staff. They are listed below: (To be completed when hurricane watch <br />is issued) <br />Richard Davy Willy Riesgo <br />Carl von Werder MaryJo Lynch <br /> <br /> <br /> <br />They will determine who needs copies of the orders (graphics, prepress, pressroom, <br />bindery) and they will distribute. All orders and production records will continue to be <br />manually kept and entered into the system when available. <br /> <br />The Client Services team will handle customer service requirements. They will meet <br />daily with the scheduling staff to discuss status of orders and customer requirements. <br /> <br />The Administrative team will assure proper accounting/billing records are kept, for jobs <br />produced while computer is down. <br /> <br />Receiving- Detailed daily receiving logs will be kept in the receiving department and <br />organized for ease of entry once system is available. <br /> <br />Shipping – Manual bills of lading will be utilized. <br />