Prestige Auto Transport Towing & Recovery Inc.

Home Browse Search

Any and all employees and/or other individuals retained by proposer, shall not, for any purposes, be considered to be employees of the City of Sunny Isles Beach, and proposer shall be solely responsible for their supervision and daily direction and control. 3.17 COMPLAINTS AND DISPUTE5 All complaints will be forwarded to the contract manager. If the incident requires formal investigation, the proposer will be notified of the complaint by certified mail. The proposer will have seven (7) business days to reply to the complaint in writing. After the investigation is completed, a memo will be forwarded to the Chief of Police regarding the outcome. If the complaint is sustained, a recommendation of disciplinary action against the proposer will be forwarded to the Chief of Police. The proposer agrees that any complaints received by the City concerning misconduct on the part of the proposer, such as excessive charges, poor business practices, damage to vehicles, etc., that cannot be resolved between the proposer and the Police Chief's designee, will be referred to the Police Chief's office for appropriate action, including contract termination. If the complaint is not resolved to the satisfaction of the Police Chief or the owner of the vehicle, it may be referred to the City Manager's office. 3.18 PRIVATE COMMERCIAL TOWING COMPANIES The City has the right to waive awarding bids from towing companies contracted to tow for private commercial businesses within the City limits of Sunny Isles Beach due to conflicts of interest. 3.19 NON-EXCLUSIVE SERVICES Nothing contained in this contract will prevent the owner or operator of a motor vehicle from calling a wrecker or tow truck of their choice, or requesting that their vehicle be towed to a garage location or compound of his/her choice and not that of the City's proposer (s) for Towing Services, unless the disabled vehicle cannot be removed in forty (40) minutes or less is creating a tie up of traffic or hazardous situation, in the opinion of the officer at the scene. 3.20 CLEANUP The Contractor, after arrival at the scene of an accident in which a tow is required by his firm, will be responsible for removing from the street all broken glass and other nonhazardous matter that may be in the street as a result of the accident. The cost of such normal accident cleanup shall be included in the basic towing rate and no separate charge made to the City or vehicle owner. In the event the accident creates a major oil or fuel spill, or other unusual circumstance that requires additional Contractor staff or equipment the cost of such staff or equipment shall be charged to the vehicle owner as complications. If the request to tow the vehicle is cancelled, the Contractor will still be required to RFP # 23-05-02 23