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CITY op <br />\SLS6� <br />�L <br />--)� <br />REFERENCE QUESTIONNAIRE <br />Proposer: OpenGov <br />The above named proposer has provided us with your information as a reference. We would appreciate <br />you providing the information requested below as well as any other information you feel is pertinent. <br />Reference Information <br />Contact Name/Title: Erjeta Diamanti, Budget Director <br />Agency:. City of Pompano Beach <br />Email: erjeta.diamanti@copbfl.com <br />Phone: 954-786-4065 <br />Questions <br />1. How long have you been using the software, and what is your ERP system that it integrates with? <br />Financial Transparency since 2014, Budget and Planning since June 2018. It intergrates with Sun-guard/Naviline. <br />2. How was the implementation process for your agency? How long did it take? <br />I think it went smoothly. We procured a few other modules and each department utilizing the respective module was responsible for the <br />implementation and deployment of it. OpenGov made sure to keep the process running and ensuring the modules were implemented within the <br />established timeline. <br />3. What significant benefits have you realized since implementing the software? <br />Departments submit their proposals for the following FY via the software; monitoring via dashboards, easy to run reports especially budget to <br />actuals for prior years (historical data since 2013); time reduction on salaries and benefits projections and loading the budget in Naviline. We are <br />aiming to publish a digital budget book in the near future. <br />4. Have you identified any shortcomings in the software? if yes, please explain. <br />One of the issues we have experienced more frequently is the integration software. Naviline wrote the software for the City and we had to modify it <br />a few times to make sure the data was integrated accordingly. OpenGov has assisted to solve the issue by adding the missing reference years. <br />5. Was training provided? If so, how would you rate it? <br />Yes, training was provided for admin and users. Also training materials were provided for future years. Training was very efficient and informative. <br />received positive feedback from all the users/departments. <br />6. How would you rate their customer service for help or support after implementation? <br />Very helpful. They prioritize and resolve the issue on time, and follow up with staff to ensure that the issue has been resoved. <br />7. Overall, what is your level of satisfaction with the software? <br />Very satisfied. <br />8. Is there anything else about your experience with the software or vendor that may help us make a <br />decision? <br />OpenGov releases updates on their suites often and they engage the customers to provide feedback and be part of the process. They organize <br />yearly meetings with other municipalities in the area to share their experiences and learn from each other. OpenGov staff provides <br />recommendations for improvements and ideas on how you could enhance the final product. <br />*This form must be completed and signed by the person providing the reference. <br />Signature: <br />310 <br />