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CITY pp <br />y �SLES6' <br />.� _ <br />REFERENCE QUESTIONNAIRE <br />Proposer: Questica Software Ltd. <br />The above named proposer has provided us with your information as a reference. We would appreciate <br />you providing the information requested below as well as any other information you feel is pertinent. <br />Reference Information <br />Contact Name/Title: Lisa Walden/ Financial Reporting Manager <br />Agency: City of Palm Beach Gardens/Finance <br />Email: Iwalden@pbgfl.com <br />Phone: 561-799-4157 <br />Questions <br />1. How long have you been using the software, and what is your ERP system that it integrates with? <br />Year, Tyler Technologies Eden <br />2. How was the implementation process for your agency? How long did it take? <br />The process went very well in my opinion. It took approximately 6 months. <br />3. What significant benefits have you realized since implementing the software? <br />Accuracy in budgeting especially payroll, ease of use for department users, ease of use for residents <br />4. Have you identified any shortcomings in the software? If yes, please explain. <br />more options when creating reports (something OpenGov is currently working to improve), the need for <br />java script to enhance look and feel of budget (OpenGov staff is good at helping with) <br />5. Was training provided? If so, how would you rate it? <br />Yes. Very Good. Teams or Zoom (can't remember which) was held for all departmental staff users <br />6. How would you rate. their customer service for help or support after implementation? <br />Excellent!! Looking forward to utilizing the software for different applications <br />7. Overall, what is your level of satisfaction with the software? <br />Excellent!! Looking forward to utilizing the software for different applications <br />8. Is there anything else about your experience with the software or vendor that may help us make a <br />decision? <br />Implementation is very important. Especially setup of chart of accounts. Don't be afraid to utilize the software <br />rather than doing a lot of cut and past from other applications. Vendor is very mindful of support for its customers. <br />*This form must be completed and signed by the person providing the reference. <br />Digitally signed by Lisa M <br />Si nature: Lisa M Walden Walden <br />g Date: 2023.02.25 13:29:49 <br />-05'00' <br />311 <br />