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0 <br /> 0 <br /> o b. Trend Analysis <br /> 0 <br /> ® Trend analysis will be accomplished to identify substandard work by relying on inspection results. <br /> ® The primary tool is visual inspections of in-progress and completed work. The primary method will be <br /> ® evaluating/analyzing inspection results measured against objective performance standards. The results <br /> will then be analyzed to identify negative/downward trends in performance. <br /> 0 <br /> ® The appropriate corrective action will be determined by two items: 1.) the inspection results and 2.) <br /> ® Trend identified. Depending on/considering these items, corrective action will be anything from <br /> ® increased inspections to termination/replacement of individual(s) responsible. <br /> O c. Corrective Action to Identify Substandard Performance <br /> ® In the following narrative, SMG provides a discussion of our proposed quality control: <br /> 0® r methods <br /> > reports <br /> 0 > resolution actions <br /> ® d. Methods <br /> ® SMG relies on two quality control methods. Each is discussed briefly below. <br /> ® Surveillance/Inspections (e.g., visual) — This is the primary quality control tool/method used to ensure <br /> ® adherence to performance standards (quality of workmanship & timeliness). The two keys to the <br /> success of this tooUmethod are: 1.) identification/establishment of objective, quantifiable/verifiable <br /> ® standards upon which performance can be measured and 2.) Varying levels (e.g., formality & <br /> ® frequency) of inspections. <br /> ® The identification/establishment of objective, quantifiable and verifiable standards upon which <br /> O performance can be measured form the baseline for determining acceptability of performance. These <br /> ® standards also help identify trends (positive & negative) in performance. <br /> 0 <br /> 0 <br /> ® CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA <br />