Laserfiche WebLink
<br />6. Requests for Software Correction on Licensed Standard Software <br /> <br />At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to <br />the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a <br />claimed defect and specify which feature and/or report Customer believes to be defective. Before any notice is sent <br />to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed <br />defect must accompany each notice. New World will review the documented notice and when a feature or report <br />does not conform to the published specifications, New World will provide software correction service at no charge. <br />A non-warranty request is handled as a billable Request for Service (RFS) using Exhibit B Support Services. <br /> <br />The no charge software correction service does not apply to any of the following: <br />(a) situations where the Licensed Standard Software has been changed by anyone other than New World <br />personnel; <br />(b) situations where Customer's use or operations error causes incorrect information or reports to be <br />generated; and; <br />(c) requests that go beyond the scope of the specifications set forth in the current User Manuals. <br /> <br />7. Maintenance Costs for Licensed Standard Software Packae.es Covered for IDM AS/400-2432 <br /> <br />New World agrees to provide software maintenance at the costs listed below for the following New World <br />Licensed Standard Software packages installed at Customer's location: <br /> <br />Application Packae.e Number of Modules <br /> <br />1. Logos@ <br />2. Logos@ <br /> <br />Financial Management Software <br />Logos Graphical User Interface <br /> <br />12 <br />2 <br /> <br />ANNUAL <br />MAINTENANCE COST: See Below <br /> <br />Period Covered <br /> <br />Annual Amount <br /> <br />BillimJ Date <br /> <br />5/1/2008 to 4/30/2009 <br />5/1/2009 to 4/30/2010 <br />5/1/2010 to 4/30/2011 <br /> <br />$14,861 <br />$16,347 <br />$17,982 <br /> <br />4/15/2008 <br />4/15/2009 <br />4/15/2010 <br /> <br />Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs <br />to Customer. After 90 days, New World may change the costs. <br /> <br />ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE. <br /> <br />(Rev SSMA 03/06) <br /> <br />CONFIDENTIAL <br /> <br />Sunny Isles Beach, FL <br />