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with turnkey services or guidance and technical assistance to ensure proper preparation and submittal of claims for reimbursement and other available funding. Our FEMA reimbursement liaison, William Hitchcock, is a professional engineer (P.E.) with five years experience with the U.S. Department of Homeland Security as a FEMA Project Officer and Inspector. Mr. Hitchcock has supervised and trained personnel on disaster response and relief efforts in New York following 9/11, and on subsequent events including Hurricanes Isabel, Charley, Frances, and Jeanne. Mr. Hitchcock's thorough experience with writing FEMA project worksheets in all Categories of A through G serves Ceres and our clients well as we respond to FEMA funding requirements as well as requirements of other agencies including the Federal Highway Administration (FHWA). Mr. Hitchcock is very helpful due to his experience with developing a scope of work that is eligible for federal funding, preparing cost estimates, and other related documentary experience. His experience includes following the project worksheet through with the local government to make certain the funding approvals are followed by timely reimbursement. In addition to Mr. Hitchcock, Ceres has three project managers (John Ulschmid, David Preus, and Earl Lutz) with experience in project worksheet and reimbursement assistance. Ceres' careful attention to documentation and strict quality control procedures will aid in the acceptance of a claim for reimbursement. Throughout Ceres' history, no client has been denied reimbursement for work Ceres has performed. Program Management Assistance Ceres is experienced and trained to provide all of the following services to the Client: . Damage Survey Report (DSR) Expenditures Eligible for Reimbursement Request for DSR Inspection Review of DSR for Scope of Work Recovery Process Documentation Recovery Process Oversight Review of records system for applicability to Federal and State Requirements Orientation and training of client personnel on documentation requirements Assist in the establishment of the "Clerk of Records" Claim Documentation . . . . . . . . . Public Service Announcements Announcements shall be provided to news media including newspapers, radio, and television. A web address shall be instituted so that citizens can log on and view current schedules and planned work locations. Additionally, Ceres shall institute a "Hot Line" for toll-free calls to answer questions and to take requests for "Hot Spot" service for debris removal or other services or complaints. A series of announcements to citizens may follow this progression of themes: 1 . Segregate your debris by type and place it in the right of way (curbside) 2. Work crews have begun debris pickup and will arrive in your neighborhood shortly for the first debris pass 3. First pass is nearing completion; place debris on the right of way in preparation for the second pass 4. Second pass is underway 5. Project is nearing completion, be sure to place debris on right of way 6. Debris cleanup will be complete in one week 7. Debris cleanup is complete C~RB~5 Tab 0 Technical Information Section 0.6 Recordkeeping and Reporting Page 4 of 4 o o o