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RFQ NO. 20-07-01 – CONTINUING PROFESSIONAL CONSULTING SERVICES (CCNA) SURVEYING AND MAPPING SERVICES / GEOTECHNICAL SERVICES Maser Consulting Our management staff carefully allocates the firm’s resources to address the constantly shifting market demand for projects. We promote a management philosophy that supports the cross training our staff to make them available to the various disciplines that need to respond to the active market sectors. This enables Maser Consulting to maintain optimum utilization of highly trained individuals who provide resources to meet aggressive project schedules. This approach has enabled us to maintain a steady stream of projects, while providing flexibility to allocate resources as necessary to immediately respond to new project requests. QUALITY ASSURANCE / QUALITY CONTROL: Maser Consulting is committed to taking responsibility for the quality of all our deliverables and we understand that quality control is the job of the consultant, not the City. Quality Assurance and Quality Control (QA/QC) reviews are essential components of our workflow. Our QA/QC process is redundant in nature, having a minimum of two reviewers for every project. As depicted in the diagram to the right, each reviewer follows a strict order of process which involves a thorough back‐ checking of all documentation. Data quality issues anywhere in the process will be investigated and resolved prior to finalizing the deliverable product. Final deliverable formatting will be consistent and a workplan will be developed containing a checklist of items specific to the project. We have a strict policy to establish, commit to, implement, and monitor a QA/QC program for every project, ensuring quality deliverables for our clients. This QA/QC program is continually monitored to maximize its success and to identify possible improvements. Each Maser Consulting employee is a part of this QA/QC program. Their use of carefully managed processes, guidelines, and state-of-the-art tools is conducive to the creation of products and services which meet defined client requirements. The Maser Consulting QA/QC program applies to all our disciplines and office locations. Throughout the organization, each Department Manager is responsible for the following: •Communicating the firm’s QA/QC policy to employees •Developing quality plans and reviews •Implementing a quality management system to consistently achieve superior services •Monitoring and continually improving the level of client satisfaction •Providing mentoring and training to develop and continually improve employee performance The Maser Consulting QA/QC Program manual is distributed to all Project Managers, Department Managers, Division Directors, and Executives of the firm. The manual is designed to help Project Managers implement practices for effective project management and incorporates department-specific guidelines as they are developed. Section D, Page 2