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TOSHIBA 8. Change Management This SOS is intended to provide, as much as possible, a clear understanding of the responsibilities of the parties concerning these Project Services. Changes to the scope, assumptions, personnel, environment, dependencies, timeline, or Project Services post execution of this SOS will be communicated in writing and agreed to by both Contractor and Client via a Change Order Authorization ("COK) form. The COA will be added to this SOS to amend and set forth the effective date, purpose, description, and price, if applicable. The work required to address these changes will be scoped and presented to Client as a COA with any additional time, materials, or cost. The following list provides a detailed process to follow if changes to the scope of this SOS are required. • A COA will be the vehicle for communicating change and will be prepared by the Contractor's lead Solutions Analyst assigned to this Project. The COA must describe the change, the reason for the change, and the effect the change will have on the Project. • Both Client and Contractor will review the proposed change and approve. The review will determine the effect the COA will have on price, schedule, and other terms and conditions of this SOS. • Both parties must sign a written COA to authorize the implementation of any changes. 9. Support Contractor will provide implementation support for this Project through to its completion. This includes but is not limited to ensuring installed applications are performing to manufacturer's specifications. Upon completion of the Project, and provided Client is up to date with their maintenance and support payments, Client will have access to a Contractor support engineer for technical issues. Support will continue to be available throughout the term of the contract and upon renewal of the license, if any. 10. SOS -Assumptions The following are the general assumptions on which this SOS and Professional Services Fees ("Fees") are based. If any of these assumptions either change or are incorrect a COA may be required, which may result in additional Fees. Building environmental conditions that are within equipment specifications for airflow, temperature, humidity, and electrical quality. Project Services will be performed during normal business hours Monday through Friday 8 a.m. to 5 p.m. local time, excluding holidays. Client will provide unimpeded access to equipment and facilities. If access delays occur, work performed outside of normal business hours may incur an overtime premium. Contractor: o Is not responsible for any conflicts with existing hardware or software. o Is only responsible for integration tasks outlined in this proposed SOS. o At Contractor's discretion Project Services may be provided remotely in whole, or in part. TOSHIBA Confidential Version 04127/2025 0.0 Page 7 of 8 Client Initials