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Section I - Executive Summary <br />• City of Sunny Isles <br />• <br />• <br />Programs <br />Emphasizing wellness <br />Most Aetna U.S. Healthcare plans continue to feature outreach, <br />disease management and wellness programs, each promoting <br />prevention, education and individualized attention to the special needs <br />of members. The following programs are also included in these plans <br />at no additional cost: <br />1 Informed Health° Line — toll -free access to nurses who can <br />provide general health information 24 hours a day <br />Natural Alternatives special rates on alternative therapies and <br />products <br />A Fitness program — special health club membership rates and <br />discounts on home exercise equipment <br />Networks <br />Promoting easy access <br />Our networks give members easy access to participating providers, <br />hospitals and pharmacies. Across the United States, we have <br />extensive, locally managed networks adding up to over 350,000 <br />providers: <br />- 3,000 hospitals <br />- 90,000 PCPs <br />- 215,000 specialists <br />- 48,000 pharmacies (including Puerto Rico and U.S. Virgin Islands) <br />Network reciprocity allows members in one network service area to <br />access care in any other similar network service area across the <br />country. Therefore, members who travel have access to care without <br />penalty when away from home, subject to specific plan requirements. <br />it our website: www.actnaushc.com <br />11/17/2000 <br />