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<br />City of Sunny Isles Beach |Invitation to Bid No. 17-08-01 23 <br /> <br />No more than 5% of all vehicles will be out of services for maintenance or repair for more than <br />48 hours per trip to the garage with the following exceptions: <br /> <br />A. Accident or Vandalism Repair: If the cost of repair is less than $2,000, the repair must <br />be completed within ten (10) calendar days of the damage notification. If the cost of <br />repair is $2,000 or greater, the repair must be accomplished within twenty (20) calendar <br />days from the date of damage notification. <br /> <br />B. Vehicles awaiting repair authorization from the City: In cases where the Contractor is <br />awaiting repair authorization from the City to proceed with a given repair, the period <br />from which turnaround time is measured will begin with the City’s authorization to <br />process with the repair. <br /> <br />C. Major component overhauls or replacements: Major component overhauls or <br />replacements within the first four (4) months of the initial contract year will require <br />written authorization from the City. The amount of time allowed for these repairs will be <br />decided by the City as a function of the need for the vehicle and the nature of the repair. <br /> <br />D. Vehicles Exempted by the City: In instances where the City decides that it would be in <br />the City’s best interest to temporarily waive vehicles turnaround performance standards <br />for all or selected vehicles, the City will provide the Contractor written notification of this <br />decision including specification of the time period for which these standards will be <br />relaxed. <br /> <br />The Contractor is responsible for notifying the representative of user departments by telephone, <br />email or in person when any vehicle will be out-of-service for maintenance or repair for more <br />than 24 hours. <br /> <br />3.10 REWORK <br /> <br /> All rework must be performed within 24 hours after City notification of corrective action. <br /> <br />3.11 AD HOC REPORTS <br /> <br />The Contractor may be required to assist in the generation of any ad hoc reports as the City or <br />any of its user departments may request. In addition some users may require copi es of repair <br />orders when vehicles are picked up to document costs incurred that are eligible for Federal <br />reimbursement. All such requires must go through the City’s Fleet Manager. <br /> <br />END OF SECTON <br />