Disaster Program & O perations Inc.

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DP&O will review and validate debris removal contractor(s) invoices prior to submission to the City for processing and separating in compliance with requirements of FEMA, FHWA, and all other applicable federal, state, and local agencies. The City will ensure that all invoices from the debris removal contractor(s) are directed to DP&O for review, reconciliation and recommendation for payment or modifications. DP&O will review the invoices submitted within 14 days of receipt provide the City with a recommendation to accept or reject. DP&O shall issue in writing to the City and the debris contractor, the basis for its recommendation acceptance or rejection of invoices. If the invoice is rejected,the letter shall state a detailed reason for the rejection. Only 100 percent accurate and complete invoices will be forwarded to the City for payment. As directed by the City, DP&O will provide staff members to assist with public telephone inquiries and complaints. The staff members shall log all customer calls and maintain a status log toward the resolution of each call. Staff members shall log all damage complaints concerning the debris removal contractor(s) separately. These damage complaints shall be forwarded to the City Debris Manager by the DP&O Project Management team to be resolved with the debris contractor. A weekly log of such complaints and their resolution shall be provided to the City. 8.9.12 Public Information Assistance DP&O will provide regular status updates to the City for public information use as directed by ® the City. DP&O staff members provided to assist with public telephone inquiries and complaints at the City's' request will log all customer calls and maintain a status log toward the resolution of each call. DP&O staff members shall log all damage complaints concerning the debris removal contractor(s) separately. These damage complaints shall be forwarded to the City Debris Manager. DP&O recognizes the importance of communicating accurately and in a timely fashion to the public with information regarding the debris management activities. DP&O will assist the City by providing current and accurate information regarding debris removal progress. • A weekly log of such complaints and their resolution shall be provided to the City. As part of the identified scope for the Debris Monitoring activities DP&O expects to provide oversight of the City's debris removal contractor(s) and related operations including, but not limited to, tree trimming, stump removal, vegetative debris, and removal, reduction, and hauling of construction and demolition debris(C&D). We are dedicated to attend and represent client for all FEMA and State meetings, site inspections, records review and will negotiate on City behalf to ensure City obtains all eligible disaster reimbursement. 8.11 Operational Plan and Response Times Plans Summary for Monitoring Debris Recovery & TDSRS. Below please see our Operational Plan and Response Times Plan Summary for Monitoring Debris 4111 Recovery & TDSRS. Disaster Program &Operations, Inc. Request for Proposals Disaster Debris Monitoring No. 18-04-03 70